If you bought the Original Fastrack watch from FastrackBD.com or BDSHOP.COM you can get official warranty support with original parts if needed. To get a warranty service for Fastrack watches in Bangladesh, follow these steps:
- Contact Customer Support
- Call the FastrackBD.com helpline at 01886600404 for assistance.
- Explain the issue with your watch to the support agent.
- Initial Troubleshooting
- The support agent will try to help resolve the issue over the phone.
- Send or Bring the Watch
- If the issue cannot be resolved over the phone, the agent will ask you to either:
- Bring the defective watch to their shop.
- Send it to their office via courier.
- If the issue cannot be resolved over the phone, the agent will ask you to either:
- Investigation and Update
- Once FastrackBD.com receives the defective item, our experienced team will:
- Investigate the issue.
- Provide an estimated time to resolve it.
- Once FastrackBD.com receives the defective item, our experienced team will:
- Resolution Timeframe
- Most issues are resolved quickly, especially if caused by battery damage, as they replace the battery.
- Mechanical or technical issues requiring imported parts may take 10-15 days to repair.
- Pickup or Delivery
- After repairs, the team will test the watch and notify you:
- To pick it up.
- Or to arrange a courier delivery.
- After repairs, the team will test the watch and notify you:
- Courier Delivery Costs
- 60 BDT for delivery within Dhaka.
- 120 BDT for delivery outside Dhaka.
By following this process, you can easily avail of the warranty service for your Fastrack watch. Let me know if you need any additional details!
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